Agenda item

To consider the report of the Director of Strategy, Performance and Governance (copy enclosed).

The Committee considered the report of the Director of Strategy, Performance and Governance that required the Committee to undertake a quarterly review of the Thematic Strategies performance, as assurance that performance was being managed effectively to achieve the corporate outcomes as set out in the Council’s Corporate Plan 2021 - 2023.  Appendix 1 to the report provided an overview of performance as at the end of Quarter 4 (Q4) (January - March 2022).  Appendices 2 – 4 detailed the full list of Key Performance Indicators (KPIs) for each strategy, with highlighted changes in readiness for 2022 / 23 performance monitoring.

It was noted that since adoption of the Corporate Strategies, in response to local impacts of the Covid-19 pandemic and the needs of the local communities, resources had been redeployed and reprioritised.  The report provided a summary of any concerns affecting the corporate outcomes for the three Thematic Strategies with further detail provided in Appendix 1.

Members were informed that three KPIs had been identified as ‘At Risk’ for this quarter and these were detailed in the report. 

The Programmes, Performance and Governance Manager explained that the format of Appendix 1 had been revised following feedback from the Committee and now incorporated a summary page to show high level delivery.

The Chairman moved the recommendations in the report and these were duly seconded.

In response to questions from the Committee, the following information was provided by Officers:

·                 Satisfaction numbers were based on feedback from the annual resident’s survey and the drop in levels could be due to bigger percentage fluctuations and less responses being received.  Members were advised to apply some caution when looking at the data as if one or two people were less happy this would have some sway in the figures.  There was not a Key Performance Indicator for this and satisfaction overall had improved, and due to ongoing working regarding this area was not there triggering as red.

·                 Flytipping was pursued by the Council wherever possible.  The Director of Service Delivery agreed to circulate further information and some statistics outside of the meeting.

·                 The number of satisfaction survey received had recently been shared with Members but the Programmes, Performance and Governance Manager agreed to circulate this to the Committee outside of the meeting.

·                 It was requested that where graphs were shown in reports that the sample number was also shown.

·                 The One Maldon Group were working closely with the Health Service to ensure that delays regarding residents receiving counselling etc.  It was noted that delays had been caused by the recent Covid-19 pandemic and that mental health was a key priority for the Integrated Care Board (previously the Clinical Commissioning Group).

·                 Changes to the level of web traffic on the Visit Maldon site was largely due to seasonal changes and customer demand.

·                 It was noted that the Council was looking at a number of commercial opportunities, including attractions.

·                 The drop in the number of staff attending the ‘every contact counts’ training was due to turnover in the customer facing staff, however this was to be introduced as a programme of work.

·                 The Director of Service Delivery provided an update on the recent cancellation of the Monday Market at Promenade Park and advised that there had been communications issues but these had been addressed.

The Chairman moved the recommendations as set out in the report and these were duly agreed by assent.

RESOLVED

(i)               That the information as set out in this report and Appendix 1 to the report be notedwith priority focus given to the Strategic Outcome level performance;

(ii)              That Members confirm they are assured through this review that corporate performance is being managed effectively;

(iii)            That Members note the Key Performance Indicators that will be monitored for 2022 / 23.

Councillor M W Helm left the meeting during this item of business and did not return.