Issue - meetings

To consider the report of the Director of Strategy, Performance and Governance, (copy enclosed).

The Council considered the report of the Director of Strategy, Performance and Governance updating Members on work that had taken place to realign performance indicators to the new Corporate Plan and Thematic Strategies.  The report also sought Members’ consideration of key principles around future performance reporting based on new technologies and methods available to the Council.

It was noted that the refreshed approach to performance reporting was recommended as a way to give better clarity on performance specifically against the corporate plan outcomes.  Appendix A to the report provided further detail and examples of the proposed dashboard reporting and Members were advised that there would be an initial investment in time and new software was required.  The report set out a number of additional key principles on which the new reporting would be based.

The Leader of the Council presented the report and sought clarification of the cost of the Power Bi software referred to in the report.  In response the Director of Strategy, Performance and Governance advised that the cost would be £6.50 per licence per month and it was estimated that this would result in a saving of £1,000 per year compared to the current software used by the Council.

The Chairman put the recommendations as set out in the report and these were duly agreed.

RESOLVED

(i)                 That performance be reported through high level dashboards to specifically track the corporate plan outcomes, with detailed delivery kept in service plans and ad-hoc reporting;

(ii)               That quarterly dashboards for each of the new Thematic Strategies as of Quarter Two 2019 / 20 be reported to the Performance, Governance and Audit Committee from October 2019;

(iii)             That the Programmes, Performance and Governance team lead a customer survey programme, including running an annual survey starting in September 2019, to get resident and business feedback and insight as a way to measure some of the corporate outcomes;

(iv)             That a six monthly insight report be also produced, that will provide an overview of the District indicators and track broader outcomes which we cannot directly impact.