Advice Services Contract
To consider the report of the Director of Service Delivery, (copy enclosed).
Minutes:
The Committee considered the report of the Director of Service Delivery seeking Members’ approval to extend the current contractual arrangements with the existing Advice Services contract for a further 12 months, to April 2021.
The Customers, Community and Casework Manager took the Committee through the report. She explained that the reason the item was before Committee was to ensure continuity of service in the short-term whilst also ensuring the Council has the opportunity to review and re-negotiate funding and service levels later in the year.
Councillor Fluker acknowledged the excellent service provided by the Advice Service and thanked the Customers, Community and Casework Manager for her hard work and input, given that the new Advice Services model was now serving an increased number of people.
He proposed the recommendations be approved with the addition of a third recommendation that Officers ensure that the most efficient and effective processes are applied when determining future provision. It was further proposed that the recommendations be referred to Council.
The Chairman put the recommendations to the Committee including the additional recommendation and they were agreed.
RECOMMENDED
(i) That the current contract is extended for a further 1 year;
(ii) That funding remains at 2019/20 level, subject to a review by Members in November 2019 (minute 865 refers 14 February 2019); and,
(iii) That Officers ensure the most efficient and effective processes are applied when determining future provision.